The convenience of being able to instantly speak to a person is attractive to many customers
Whilst we assume anyone visiting a website is fully embracing technology, sometimes they just want to speak to a human being to find out more.
By offering a Live Chat service on your website you help ensure the customers that want that feature can find it with you.
A lot of our customers have initial reservations about the commitment required to run a live chat facility.
The good news is that most modern solutions allow you to offer live chat either from a computer or a mobile phone from one or more of your team and allow you to choose when you're available to chat or not.
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Facebook chat can be easily added to any website, but keep in mind it does require the customer to both have Facebook and be willing to talk to you using it.
Another great chat solution is Tawk.to, which is free. Embed the widget onto your page and use the website, desktop apps or mobile apps to chat with your customers when they want to get in touch.
Whilst free to use the basic version, Tawk.to also has lots of paid add ons, which can really add powerful functionality to your chat to help your business even more. Things like Hired Agents or Virtual Assistants are extremely cost-effective starting from $1/hour and ensure that your chat can run 24/7 even whilst you're busy doing other things
It's a good idea to include a pre-chat form that asks for the name and email address of the person chatting, so if you're not available instantly you can still get back in touch with them later.
